Last updated December 2021
AGREEMENT TO TERMS
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 13 years old. Persons under the age of 13 are not permitted to use or register for the Site.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Please fill out our ORDER CANCELLATION REQUEST FORM for faster service. All requests will be processed within 5 business days. If your order is placed over the weekend or outside of business hours, there is a greater chance it is already packaged and we are unable to cancel it. We will try our best to accommodate your request but we cannot guarantee cancellation. If your order has already been packaged, we are unable to cancel the order at that point. If we are unable to cancel the order, we will not be responsible for covering return fees or original shipping costs.
Please fill out our ADDRESS CHANGE REQUEST FORM for faster service. All requests will be processed within 5 business days. Requests for address corrections are not guaranteed. If the order has already been prepared for transit or shipped to the original address provided at the time of ordering, SCP cannot be held responsible for delivery issues.
ORDERS AND SHIPPING
At this time, it may take 3-5 days in order for your package to be shipped out. Due to COVID-related delays with the United States Postal System (USPS), many shipments with that method are experiencing delays of 30-45 days for all classes of USPS mail. Tracking links are taking longer to update as well. Packages are not lost and we have been reassured that all orders will be delivered. As states start closing again, we are expecting more delays like this through the end of the year. We appreciate your support of our stores and your continued patience.
Additionally, all international orders shipped outside of the US are taking 4-12 weeks to deliver due to delays at customs as well as COVID-related outages all over the globe. Check your e-mail for a shipping confirmation with a tracking number. Pre-orders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and the circumstances will vary depending on the artist's store and campaign. Estimated shipping time for items on pre-order refers to the time from when the pre-order promotion ends and shipping can begin. Shipping on pre-orders will not be refunded unless the whole order is refunded. Additionally, please note that the estimate listed in our shipping methods refers to the transit time after the package has left our facility.
Please note that international orders will take longer to arrive, as we ship from the United States. The timeframe we provide is an estimate, as we can never guarantee a time frame for international packages due to customs, delays, etc. Additionally, some countries will charge the receiver a customs fee for out-of-country purchases before delivering a package. We will not be liable for these extra customs fees. Please contact your local post office or customs office with your questions.
Additionally, please note when we are shipping a package internationally via DHL or USPS, they will hand the package over to your local post office. At that point, the package may then have to go through customs before it is delivered to you. Once the packages leave our facility, we no longer have control over the delivery process and are unable to make changes to your address.
If your package is marked delivered and you do not have it or your post office has not updated tracking once it gets to your country, we require that you reach out to your local post office for further information before we can start any claim process.
We charge sales taxes on all orders shipped to an Illinois address to comply with our state and local sales tax laws. Items are taxed at 8.0%.
If an order was returned to sender, we will wait for the package to arrive back at our facility and reship it once we receive it. Prior to reshipping the additional package, customers will be sent an invoice to pay a return to sender fee and reshipment fee. Once the Invoice is paid, the package will be reshipped. Please note that International orders that are returned to the sender will be refunded on the cost of the item. Original shipping costs will not be refunded. These packages will not be reshipped.
The estimate listed in our shipping methods refers to the transit time after the package has left our facility. We are not responsible for USPS/DHL delays, and shipping refunds will not be issued for these types of occurrences.
PURCHASES AND PAYMENT
We accept the following forms of payment:
- American Express
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
CLAIMS, RETURNS, AND REFUNDS POLICY
All claims must be made within 60 (sixty) days from the date of delivery. There are no exceptions. Please note: digital downloads are non-refundable unless we are provided proof of receipt that it was purchased on another platform.
When returning or exchanging merchandise to SCP, please keep a record of the tracking number to ensure proof of delivery. If the package cannot be located, you will be asked to produce this tracking number. If you are unable to produce a tracking number that confirms delivery at SCP, a return or exchange will not be processed.
Please review our Return Policy posted here prior to making any purchases.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
1. Make improper use of our support services or submit false reports of abuse or misconduct.
2. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
3. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
4. Use the Site in a manner inconsistent with any applicable laws or regulations.
THIRD-PARTY WEBSITES AND CONTENT
TERM AND TERMINATION
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communication is in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us via email at support@scpmerchandising, or write in to:
1020 Olympic Drive
Batavia IL, 60510