In this situation, we require you to contact the mail carrier for further information on the order status and location. Additionally, sometimes tracking can lag, and your package may have accidentally been marked as delivered 3-5 days early.
Domestic Orders (shipping within the U.S.):
If you selected economy shipping, please note that USPS will usually handle the actual delivery and they should have more information regarding the status of your package. Please contact USPS or your local post office/mail carrier directly to confirm the current order status.
International Orders:
Please note for international orders you will need to reach out to your local post office for information on your package. DHL will carry the order for the majority of transit, but typically once it arrives to your country, your local postal service will manage the actual delivery of the order. Additionally, international orders are often held at your local post office for pickup.
If USPS/your local post office are unable to resolve this for you, please click the link below to fill out our claims form: