If you received a damaged item or something is incorrect with your order, please send a request HERE. Please make sure to fill out all fields to the best of your ability, including clear photos of the issue in the case of a damaged item. If the damage affects the playability of a music item, please include a video of the music item playing as well.
Please note, we will often require the defective or wrong item to be sent back. Our team will get back to you with the next steps and a return label when necessary.
We ship our vinyl and posters in custom-made, sturdy mailers and poster tubes. Unfortunately, slight damage can occur with these items while in transit occasionally. We are unable to issue replacements or refunds for minor cosmetic damage such as creases, bends, split inserts, dings, etc. If you believe the damage is severe, please submit a claim so we may address it quickly.
Please note that all claims must be made within 60 days of the order delivery date.