Pre-order items are items that are purchased prior to their production. A pre-order means you have reserved that item and it will be shipped to you once it is complete. Funds will deduct from your account at the time of purchase. A standard pre-order timeline is anywhere between 2-12 weeks (unless a release date is specified). Please refer to the product page for more information. Kindly note, multiple item orders containing a pre-order item will not ship until all items have completed production.
To check on the current status of your order, you can utilize THIS TOOL. If your order is on pre-order, the status will show as "in production" until your order ships. You will not receive tracking information until your order has shipped from our facility.
- Enter the same email that you used for checkout.
- Check for spelling mistakes within your email.
- Enter your order number or transaction ID. Check your order confirmation email for this information.
- Order numbers will often begin with the prefix of your online store
- Transaction IDs either begin with a ch_ or are a series of numbers and letters.
If you'd like to see more examples of how to find your order information, please check out this FAQ Center article.
The information you see on this tool will update as your order moves from production to shipping. When your order ships from our warehouse, the tracking link will show in the results. Please note that all items are custom made, and any pre-order estimate is subject to production or shipping delays. We appreciate your patience and will do our best to send updates via email if your order is delayed beyond the initial estimate.
You are able to cancel your preorder or update the shipping address up until production is complete. To request either of these options, please click the links below and our team will reply via email as soon as possible.