Shipping Policy – We Are SCP

Updated June 2021

DOMESTIC SHIPPING POLICY

If your order is not a preorder, it may take 5-7 business days for your package to be shipped out due to processing time. Please note the estimate listed in our shipping methods refers to the transit time after the package has left our facility.

Many of our stores offer a pre-order option for purchase. Pre-orders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and circumstances will vary depending on the artist's store and the product. Estimated shipping time can be anywhere from 2-12 weeks from the date you place your order until the date the item is in stock and ships from our facility. If your order contained multiple items and one of them is on preorder, your order will ship in full once your pre-order item is released. Shipping charges on preorders will not be refunded (unless you've requested cancellation prior to shipping and your whole order is refunded). You can learn more about pre-orders by clicking HERE.

We work to ship your order as quickly as possible, and our mail carriers generally deliver orders within the timeframe listed upon checkout. However, we are unable to guarantee a specific ship or delivery date.

USPS Priority/First Class Mail

Please note that listed transit times are estimates, and not guaranteed. USPS is experiencing increased volume and staff restrictions and unfortunately, all classes of postal shipments are experiencing delays of up to 30-45 days. If your tracking link has not been updated recently, we kindly ask you to allow additional time for USPS to progress with shipping your order.

Poster Tubes

Please note that orders containing a poster will move slower through the system and can take up to 4-6 weeks to deliver.

USPS Media Mail

Media Mail moves slower through the system, and often will not update tracking as frequently as other shipping classes. USPS has no given time frame, but we are generally seeing them delivered within 4-6 weeks.

Economy Shipping

Please note that Economy Shipping will first be picked up by DHL, who will carry the order for the majority of transit. The order is then handed off to USPS, who will make the final delivery. In the tracking link that we provide, there is a section on the upper right-hand side that shows the USPS tracking information. If you have any issues with your order shipment, please contact USPS directly, as they will be able to give you a more accurate update on your order status.

ADDRESS CHANGES

We are able to update your shipping address as long as the order has not shipped yet. If you would like to update your shipping address and your order has not shipped yet, please click the link below to request the update. If we are able to, we will accommodate your request and will reply via email to confirm:

ADDRESS CHANGE REQUEST FORM

Once an order has been shipped, we are unable to modify the shipping address in any way. If your order is in transit to an incorrect address, please check out this FAQ article for more information on the best next steps.

INVALID ADDRESSES

We are not responsible for any order that is returned due to an invalid or incorrect address entered at checkout. If your order is lost due to an invalid address inputted upon checkout, a refund will not be issued. We reserve the right to make any necessary changes to your address when there are minor errors preventing your order from shipping.

If your shipping address is flagged as invalid, we may reach out via email to confirm the shipping address details. If we do not hear back and the address is shippable, we will ship the order as is. If the shipping address is missing essential details and we do not hear back, we will cancel and refund your order in full. Please keep an eye on your email inbox as well as your spam folder in case we need to contact you regarding your shipping address.

TRACKING DELAYS

If your tracking link has not been updated recently, we kindly ask that you allow additional time for DHL/USPS to catch up. For the below mail classes, if there are no recent (within the past 10 business days) tracking updates and the following timelines have gone by, please contact USPS directly for more information on the current order status.

Media Mail/Posters - 45 days from shipment date
All other domestic mail classes - 30 days from shipment date

If they are unable to assist you, please contact us HERE and we will do our best to assist.

RETURN TO SENDER

If a domestic order is returned to us, we will work with you to reship your order, or you can choose to refund the cost of items instead. Once the item is returned and processed at our facility, we will reach out via email to confirm how you would like to proceed, and if we are reshipping, we would need to confirm the correct address to reship to, and also to invoice for the reshipment costs. Once the invoice is paid, the package will be reshipped.

If you have an order that is being sent back to us, please keep an eye out in your inbox and spam folder for a message from us, as we do require a response and the reshipment fee before reshipping. If we do not hear back via email, we will refund the original item cost. Please note we are unable to refund original shipping charges, and we are unable to restore your order once a refund is processed.

We appreciate your patience, as this may take a few weeks to process.

INTERNATIONAL SHIPPING POLICY

If your order is not a preorder, it may take 5-7 business days for your package to be shipped out. Please note the estimate listed in our shipping methods refers to the transit time after the package has left our facility.

Many of our stores offer a preorder option for purchase. Preorders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and circumstances will vary depending on the artist's store and the product. Estimated shipping time can be anywhere from 2-12 weeks from the date you place your order until the date the item is in stock and ships from our facility. If your order contains multiple items and one of them is on preorder, your order will ship in full once your preorder item is released. Shipping charges on preorders will not be refunded (unless you've requested cancellation prior to shipping and your whole order is refunded). You can learn more about preorders by clicking HERE.

INTERNATIONAL ECONOMY SHIPPING

Please note that all transit times listed are estimates and are not guaranteed. DHL will carry the order for the majority of transit, but typically once it arrives in your country, your local postal service will manage the actual delivery of the order. Within the tracking email that we provide via email, on the right-hand side, you will find the local tracking information. This is the tracking code that will be more up-to-date once DHL hands the order off to your local postal service.

ADDRESS CHANGES

ADDRESS CHANGE REQUEST FORM

INVALID ADDRESSES

TRACKING DELAYS

If your tracking link has not been updated recently, we kindly ask that you allow additional time for the mail carriers to catch up. If there are no recent (within the past 10 business days) tracking updates, please contact your local post office directly for more information on the current order status.

Additionally, international orders are often held at your local post office for pickup. Please be sure to keep an eye out for notices from them to collect your order.

If your local post office is unable to provide more information on the current status of your order, and it has been over 75 days since the ship date, with no recent (within the past 10 business days) tracking updates, please contact us HERE and we will do our best to assist.

RETURN TO SENDER

International orders that are returned to the sender will be refunded the cost of the item(s). Original shipping costs will not be refunded and unfortunately, we are unable to reship international orders.

TAXES/IMPORT DUTIES

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty. Depending on the context, import duty may also be known as a customs duty, tariff, import tax, or import tariff.

While the cost of shipment for your package is included in your order total, you may be subject to taxes/import duties for your package upon arrival to your destination country. Kindly note, we are not able to cover additional costs in order for you to receive your package once it arrives at customs.

We do everything on our end to declare customs (value, items, weight, material) to ensure that there is no added customs charge when your order arrives in your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages will be pulled for inspection. We cannot control if your order gets pulled and there are additional fees during the customs process in your country. We do our due diligence on our end to prevent this from happening, but unfortunately, we are not in control of each order and it is up to your country's postal service how your order is handled. We recommend speaking with your local post office if you have any specific questions regarding your country's customs process.