We depend on our carriers to deliver our international orders; there are certain countries where our shipping services are not currently available.
Click HERE to view DHL's full list of countries where the ban is in effect. If there is an "X" under the first column - "Parcel International Standard/Packet Plus International" - that means that we are unable to ship to this country currently.
If you are shipping an order to one of these countries, we can hold the order until the shipping ban is lifted, update the shipping address to another country that is not on this list, or cancel and refund the order in full. If we do not hear back, we will continue to hold onto the order until the ban is lifted.
If the shipping ban is not lifted within 3-6 months and we do not hear back via email to confirm how you would like to proceed, we will cancel and refund your order in full.