We wanted to give you a heads up regarding current shipping delays due to increased volume and staff shortages within all mail carrier systems. We kindly ask that you prepare for longer than usual delivery timelines, and please note that tracking links may also take additional time to receive updates. You may receive an email with a link before the carrier scans the physical package.
DOMESTIC ORDERS (shipping within the U.S.)
Please note the following timeline estimates for these preferred shipping methods:
USPS Media Mail/orders that contain posters: Up to 6 weeks
All other domestic shipping services: Up to 4 weeks
If your tracking information has not been updated in over 30 days, please reach out to our support team for further assistance. We are unable to assist you if it’s been under 30 days since your last tracking update. These estimates apply once your order has shipped and is in transit, not after your order has been placed.
INTERNATIONAL ORDERS (shipping outside of the U.S.)
International shipments are very delayed as a result of staff shortages, customs delays, and COVID-19 workplace protocols. International orders are currently taking up to 12 weeks to deliver at this time.
Please reach out to our support team if it’s been more than 45 days since your last tracking update. Please note: we need to allow 75 days from the shipment date before we are able to declare the order as lost in transit due to extreme international delays out of our control.
Orders that contain a pre-order item will only ship once every item in the order is ready for shipment. If your order contains a pre-order item, please refer to the product page for your order’s estimated processing time.
If your order does not contain any pre-order items, please allow up to 3-5 business days for us to process your order before shipment.
If your order is still preparing for shipment and you’d like to put in a request to cancel your order or update your shipping address, please fill out our request forms linked below. Please note that order cancellation requests are not guaranteed, and we cannot assure that every request will be fulfilled.
Our support team is unable to issue refunds for transit delays at this time. The timelines listed above have been provided by the shipping carriers themselves and are always subject to change. Please see our Shipping Policy for more information.
We also recommend checking out our store FAQ, where many questions can be answered. We sincerely apologize for any inconvenience and appreciate your support!
Thank you and stay safe,